Job Description

Virtual Medical Assistant

Location: Northglenn, Colorado

Openings: 15

Salary Range:

Job Description: Provides excellent customer service. Performs pre-visit pre-charting calls to patients prior to their in-clinic visit. A multi-skilled virtual medical assistant dedicated to assisting in all clerical aspects of the rooming process to assist the in-office medical assistant in expediting onsite rooming in preparation for the patient's visit with their physician or APP.

Essential Functions:

• Conducting telephonic pre-visit check-ins on the patients of your assigned practice or practices.
• Confirm reason for the visit, go over the medication list, social determinants of health, gaps in care, and eligibility for assistance or other referral services for each of your patients.
• Making approximately 30-50 phone calls a day to yield the 12-16 patient interactions necessary to complete 20 minutes of registration for 12-15 patients a day.
• Doing all of the above while maintaining your patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards at all times.

Temperament:

• Highly professional on the phone
• Able to maintain a compassionate and engaging tone even with distrustful or unhappy patients
• Quick thinking to respond at the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions
• You must be able to work 40 hours a week, where you will be speaking to patients on the phone, staring at a computer screen, and sitting or standing at a desk for 8 hours a day.
• You must have a home office set up that will allow you to speak privately and maintain confidentiality with patients.
• Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.
• You must be highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work that you are doing on your own.
• Complete health and social assessments to learn about their risks and how you can best help
• Support patients in their healthcare journey

Skills, Qualifications, and Required Experience:

Organization/Prioritization:

• Ability to organize and prioritize assignments to work independently as well as a collaborative team member.

Computers/Technology:

• Basic computer literacy and arithmetic skills.

Training/Support:

• Knowledge of ambulatory health care or related health care field.

Customer Service:

• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.

Attention to Detail:

• Attention to detail and quality of work.

Communication:

• Ability to communicate effectively and courteously, both orally and in writing.

Experience Requirements:

• 1-2 years of Healthcare experience as a Certified/Registered Medical Assistant with active certification required.
• 1-2 years of Technology experience - preferably with multiple EMR/EHR systems, but at a minimum familiar with EPIC.
• At least 6 months in a Call Center environment is a plus preferred.
• 1-2 years of Case management or care coordination experience is a preferred.
• 1-2 years of Experience working in a collaborative, fast-paced, entrepreneurial environment is ideal.
• 1 year of Computer experience for in putting data and reviewing patient demographic material.

Education Requirements:

• High School Diploma or GED equivalent
• Medical Assistant Program: Certificate Required

Certification/Licensure Requirements:

• Basic Life Support (BLS) required within 30 days
• Certified Medical Assistant (CMA) required at time of hire
• Current Procedural Terminology (CPT) preferred at time of hire

Equipment and work aids may include: Computer, telephone, calculator, fax machine, copy machine. Other equipment as determined by the practice. We will provide you with a company computer and all of the software you need to make patient calls and do your job, but your home office setup must also include:

• A second monitor (so that you can have multiple windows open with different software and resources all available at the same time);
• Fast and reliable internet

Working Conditions: Please note that this role is not compatible with being the caregiver for young children or dependent adults during your scheduled shift - your focus must be entirely on your patients and your patient interactions must be private.

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